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The Top Six Reasons Companies are Still Scared of Social Media

by B.L. Ochman on Thursday, September 24, 2009
The Top Six Reasons Companies are Still Scared of Social Media

scaredman.jpg1-   Employees will waste time with social media.
Many large corporations block their employees from accessing the Internet altogether. Others try to block employees from accessing personal email or social networks like Facebook during work hours.

In May, 2009, according to emarketer, there were 29 million smartphones in the United States. That's a lot of Internet access available to workers everywhere - and employers can't stop us from accessing the Internet - on breaks, at lunch, in the bathroom, you name it.

The value to workers of having Internet access - in terms of research, communication, and speed - is far greater than the threat of lost productivity. Companies have a right to make policies and rules about personal use of the Internet, but blocking it during work is just stupid.

2-    Haters will damage our brand. "What about the haters?" is the first question that comes up at my corporate and conference social media workshops. "What if people say bad, mean, nasty things about our brand?"

Well, there may be things you need to change about your brand, and in that case, you should thank them for letting you know what they are. Then you should make changes.

If you have built an online community that includes people who don't hate you, that community will rise to your defense and they will handle the problem for you.

Bonus Link: Starbucks Social Media Monitoring & Community Help It Survive Brand Attack


3-    We'll lose control of the brand.
Listen up: every person with a computer and even a tiny skill level has the tools to make their opinion about your brand heard by other people. They're already talking about you.

Message control is an illusion. Give it up.

Your workers are talking about you in closed Facebook groups designed to keep you out so they can talk about you in peace. Your customers are emailing, Tweeting, Facebooking, and that old standby - calling - their friends about their experience with your brand. You don't have control. You might as well join the conversation. At least that way you can influence what is being said.

4-    Social media requires a real budget! It's not really cheap, or free.
While many social media tools are free, knowing how to use them takes experience and perspective.

The boss' friend's high school or college kid can't integrate social media into the company's overall marketing. That requires experience and perspective. Having a large social network and a stellar online reputation helps too.

Just as there are carpenters who can knock together a book shelf and master carpenters who can create objects of genuine and lasting beauty, there are thousands of social media gurus (of all ages) who've never worked for an actual client. Hire them at your own peril.

Geoff Livingston said it beautifully in a recent post:

"Parroting and/or reporting what you see on the Internet does not equate to actual savoir faire. Nor does it make someone fit to offer insights or counsel."


Bonus links:

Brand Week: Kraft Shells Out $12 million for a Trumped up Double-Stuffed Oreo Campaign
David Berkowitz: The New Pricing Model for Social Media
How much does a social media campaign cost?


5-    They're scared they'll be sued.
Oh puh-lese. Next!

6-    They're scared of giving away corporate secrets or that information on social networks will affect the stock price.
If you don't already have a social media policy, you need to create one.

If you don't trust your employees to talk to customers, or to represent the brand, you need to look at 1) your hiring practices, 2) your training practices,

Bonus links:
Everything you need to know about corporate social media policies
Does your company have a corporate social media policy? IBM and Sun Do
Jeremiah Owyang The Variance of Corporate Social Media Policies

 

Tags: BL Ochman, social media marketing, social media strategy, corporate social media strategy,

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Comments (4)

September 24, 2009, 06:55 PM
Phillip Rhoades: Even the Air Force has a "web posting response" flow chart.

September 24, 2009, 03:42 PM
Caryl Behmoiras: You forgot "they don't have time to monitor it or provide updated content" (while their employees spend half the day updating their personal FB). :)

September 24, 2009, 03:16 PM
CAndrew: OMG-love it. I agree that many of the windbags in social have "never worked for an actual client" and it does us all an unjustice for them to pontificate without the pressures brand marketers face or context of how real decisions are getting made. It is way too easy to sit in your underwear and tell brands to get with the program when you aren't facing an economic crisis, cranky CMOs and new technology platforms daily. Great comment.

September 24, 2009, 02:57 PM
Dennis McDonald: My favorite is number 4. If someone tells you "social media are free" run in the other direction. That person is either lying or has no idea what he/she is talking about. (Here's my own rant about that topic: http://www.ddmcd.com/fix.html )

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