Social Media: It's the Utility, Stupid
by Anne Mai Bertelsen on Friday, June 5, 2009![]() Back in 1992, James Carville, political strategist, successfully navigated Bill Clinton to the White House with a manical focus encapsulated in the now famous quip: "it's the economy, stupid!" Carville used that simple phrase as the litmus test for all his strategies. I thought about that mantra last night listening to Steve Rubel, of Edelman Digital presenting at Mashable's Nextup:NYC Social Media Marketing 101 event.
Steve outlined 5 Digital Trends and their implications for marketers using social media but it was his comment "less is the new more" that resonated: "Gorging on media," he noted, "is out. Selective ignorance and friends as quality filters are in." Therefore, Rubel argued, social media needs to provide utility to gain adoption. I thought about his comments as I looked at all the iPhone apps I have downloaded, used once and abandoned -- a trend PinchMedia documented earlier this year. Or, the number of folks who joined Twitter but left within a month, never to come back, driving their attrition rate above 50%. Or, Inside Facebook's latest numbers showing older users not returning to Facebook. People are not returning because the utility is missing. Consumers might try a new social networking site or application but to gain adoption, marketers must provide utility. So, what's useful? There are companies -- including media companies -- today that are providing real utility via social media and reaping the benefits:
So, the next time someone in your organization wants to jump on the social media wagon, make sure it stands up to the "It's the Utility, Stupid" litmus test. | |
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Ted Rubin: Value and Engagement... those are intrinsic utilities. So if your Social Media strategy delivers some added value to your audience (whether it be tips, coupons, or simply fun) and creates engagement of some sort with the brand, then you are on the right track.
Keep in mind the train is leaving the station... do you want to be the one left behind?
June 5, 2009, 09:28 PM
Ted Rubin: Please keep in mind that Twitter's attrition rate is most probably far from the numbers being published since the tracking apparently does not take into consideration other utilities used to manage your Twitter account... and the majority of users make use of Twitter using one or more of those utilities, not the Twitter site.