New Study Benchmarks Email Activity on Social Networks
by John Gaffney on Wednesday, September 16, 2009![]() Does social media cannibalize or fortify email? Email marketers have been apprehensively awaiting the answer as social media continue its explosive growth. A new report "Emails Gone Viral: Measuring 'Share-to-Social' Performance, says “social sharing” of emails is becoming a promising trend. The study, published by email marketing provider Silverpop, found that “social sharing” is already achieving click-through and reach rates several times that of the long use forward-to-a-friend functionality. Without offering incentives, social sharing rates average 0.5 percent while forward-to-a-friend rates are typically only a few tenths of 1 percent. "Combining email and social networking can be very powerful," said Loren McDonald, vice president of industry relations for Silverpop. "Research tells us that ninety-two percent of adult Internet users send or read email. And social network users are, on average, connected to between 150 and 200 friends, so developing an email that is socially shareworthy can turn messages viral very quickly and reach a new group of customers very similar to the ones you already have. This first benchmark study establishes a baseline for future studies that will examine whether sharing activity changes as the practice spreads from early-adoption to a mainstream marketing practice." The study also found: • Using conservative numbers, a Silverpop model estimated that shared emails evaluated for the study delivered an average increase in reach of 24.3 percent (based on original emails delivered), and this figure is expected to increase exponentially once sharing becomes mainstream. Further, on average, social sharing leads to an additional 1 percent of opens. "Combining email and social networking can be very powerful," said Loren McDonald, vice president of industry relations for Silverpop. "Research tells us that ninety-two percent of adult Internet users send or read email. And social network users are, on average, connected to between 150 and 200 friends, so developing an email that is socially shareworthy can turn messages viral very quickly and reach a new group of customers very similar to the ones you already have. This first benchmark study establishes a baseline for future studies that will examine whether sharing activity changes as the practice spreads from early-adoption to a mainstream marketing practice." After launching its groundbreaking Share-to-Social feature less than one year ago, Silverpop now has nearly 400 customers using the feature. To develop the study, Silverpop researchers reviewed 562 email messages distributed by 114 companies to more than 54 million recipients. The company analyzed data from email and social network sharing activity and also evaluated creative variables such as subject line elements, design format and location of social network links. | |
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