Looking to Engage Customers? There's an App for That
by Anne Mai Bertelsen on Thursday, August 13, 2009![]() Or, so it seemed at yesterday's Digiday: Apps conference in New York. From cleaning oil slick animals to joining MLB fan community to connecting with favorite tv shows, marketers learned the ins and outs of creating mobile applications to meet their business needs. In the after-conference cocktail hour conversations, though, it seemed that there were still skeptics: belief that smartphones users are a minority, that mobile apps are potentially just "fads" and most importantly, that they lacked tangible ROIs. It's unfortunate because smartphone usage is growing significantly and offers savvy marketers a platform for engaging current and potential customers. There are roughly 29 million smartphone owners in the U.S. and they are not a monolithic group as GravityTank, who presented at the end of the day, illuminated with their ethnographic and quantitative research on mobile app users. Their results should ease marketers' minds about mobile apps' relevance, audience size and up-side opportunity. Consider:
In addition, GravityTank shared their segmentation of app-phone users who look and act differently:
Of these three segments, the Life Optimizers and Constantly Entertained offer an existing sizable audience for marketers to engage -- representing 73%-80% of Blackberry/Windows and iPhone/G1 users, respectively. Demographically, they are a sweet-spot for most marketers.
While Kevin Nakano, of WhitePages, Inc. had not seen GravityTank's research, his firm, nevertheless, understood the upside potential of launching a mobile app. In the year since it's launch first on iPhone and then Android and Blackberry, WhitePages, Inc. their free mobile app has generated 57cents per user in ad revenue with a ROI of 10 cents per user. Revenues from their more recently launched premium paid mobile app will only add positively to the company's financial statement. Armed with these kind of insights, marketers should explore how mobile applications can support their business objectives. It's not a fad and it's not going away in the near future. Rather, more and more consumers are going to transition to app accessible phones, relying on them to assist and entertain them on a daily basis. Smart marketers will be right there with them. | |
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